Hotel ERP Software
HotelERP by Chip Intel Links is a comprehensive hotel management system designed to meet the needs of small, medium, and large hotels, ensuring seamless operations across all hospitality functions. With a touch-screen interface and robust integrations like SMS and LAN chat, it streamlines guest services, staff management, and financial tracking...
HotelERP by Chip Intel Links: Features and Modules Overview
HotelERP by Chip Intel Links is a comprehensive hotel management system designed to meet the needs of small, medium, and large hotels, ensuring seamless operations across all hospitality functions. With a touch-screen interface and robust integrations like SMS and LAN chat, it streamlines guest services, staff management, and financial tracking. The system is tailored for the Kenyan market, offering an intuitive design and essential tools for efficient hotel management.
| Module/Feature | Key Features | Benefits |
|---|---|---|
| Touch Screen Restaurant POS | - Intuitive touchscreen interface for order entry - Real-time menu updates and billing - Split bill and payment processing | Speeds up service in dining areas, reduces wait times, and enhances guest satisfaction with quick, accurate transactions. |
| Laundry Billing | - Automated tracking of laundry services per guest - Cost allocation and invoicing - Integration with room charges | Streamlines housekeeping operations, ensures accurate billing, and improves revenue from ancillary services. |
| Stock | - Inventory tracking with reorder alerts - Stock usage reporting by department - Supplier management integration | Prevents stockouts, optimizes supply costs, and maintains consistent availability of essentials like linens or food items. |
| User Friendly Screens | - Customizable dashboards for staff roles - Simple navigation with minimal training - Multi-language support | Reduces training time, improves staff efficiency, and caters to diverse guest demographics in Kenya. |
| Records | - Guest profiles, booking history, and preferences - Staff performance logs - Maintenance schedules | Enhances guest personalization, supports HR oversight, and ensures facility upkeep for a better stay experience. |
| Users Support | - Role-based access with permission levels - Helpdesk ticketing and resolution tracking | Secures data, empowers staff with needed access, and resolves issues promptly for smooth operations. |
| SMS & LAN Chat | - Automated guest notifications (check-in, reminders) - Internal staff communication via LAN - Bulk SMS for promotions | Improves communication efficiency, keeps guests informed, and boosts marketing reach in real-time. |
| Chats | - Live chat support for guests - Staff collaboration channels - Message archiving | Enhances guest engagement, facilitates quick problem-solving, and maintains a record for accountability. |
| Inventory Management | - Stock categorization (food, beverages, supplies) - Usage analytics and waste tracking - Barcode support for stock control | Optimizes inventory levels, reduces waste, and ensures cost-effective procurement for hotel needs. |
| Database Backup & Restore | - Daily automated backups to cloud/local - One-click restore functionality - Encrypted data storage | Protects against data loss, ensures business continuity, and complies with data security standards. |
| Reports | - Occupancy rates, revenue summaries, and staff performance - Customizable exportable formats - Real-time dashboards | Provides actionable insights, supports strategic planning, and aids in regulatory compliance reporting. |
| Master Entries | - Centralized database for rooms, rates, and services - Pre-set configurations for new setups - Bulk updates for pricing or policies | Simplifies system initialization, ensures consistency, and saves time during scaling or rebranding. |
| Point of Sale | - Cash/credit/card payment processing - Integration with inventory for stock deductions - Receipt generation | Accelerates checkout, reduces errors, and integrates sales data with accounting for real-time tracking. |
| Guest Check In | - Quick check-in with ID scanning - Room assignment and key issuance - Pre-registration support | Enhances guest welcome experience, speeds up arrivals, and minimizes front-desk bottlenecks. |
| Guest Check Out | - Automated billing consolidation - Late checkout tracking and penalties - Feedback collection | Streamlines departures, maximizes room turnover, and gathers insights for service improvement. |
| Accounting | - Revenue tracking, expense management, and ledger updates - VAT compliance reporting - Profit/loss summaries | Ensures financial accuracy, supports tax filings, and provides clear financial health insights. |
| Employee Payroll | - Salary calculations, deductions, and payslips - Attendance integration - Statutory compliance (e.g., NSSF, NHIF) | Automates payroll, ensures Kenyan labor law adherence, and simplifies HR administration. |
| Attendance | - Shift scheduling and clock-in/out tracking - Overtime and leave management - Reports for payroll linkage | Improves workforce management, ensures fair compensation, and supports staffing optimization. |
| Room Service | - Order placement and tracking via POS - Staff assignment and delivery logs - Billing integration | Enhances in-room dining efficiency, improves guest convenience, and boosts ancillary revenue. |
| Utilities | - Meter reading and utility cost allocation - Maintenance request logging - Energy usage reports | Controls operational costs, ensures timely repairs, and promotes sustainability in hotel operations. |
| Room Reservation | - Online/offline booking system - Availability calendar and waitlist - Deposit and cancellation handling | Increases booking rates, manages occupancy efficiently, and reduces no-shows with deposits. |
HotelERP by Chip Intel Links transforms hotel operations with its all-in-one approach, offering touch-screen convenience and robust backend support. Contact us for a demo or more details to tailor it to your property.
